Electric mobility startup BluSmart has abruptly suspended new cab bookings across its app in Delhi-NCR and Bengaluru, leaving regular users shocked and disappointed. With the app currently showing no available time slots or accepting location entries, the service has essentially gone offline without any prior notice or official communication. This sudden halt has sparked concern and confusion among users who had come to depend on BluSmart for reliable, clean, and secure travel.
For many, BluSmart wasn’t just another cab service—it was a dependable part of their daily lives. Parminder Singh, co-founder and CEO of Kampd, shared an emotional post on X (formerly Twitter), explaining how BluSmart had become a trusted travel solution for his elderly parents. “They refuse to keep a car and driver, saying ‘BluSmart hai na.’ Even when I offer to book a premium cab, they respond, ‘BluSmart hai na. Rental kar lenge,’” he wrote. “I don’t know what exactly went wrong, but I know they’ll be heartbroken when I tell them, ‘Ab BluSmart nahi hai.’”
Other users echoed similar sentiments online. One user noted how BluSmart had redefined trust in cab services, offering not just cleanliness and punctuality, but also a rare sense of safety—especially for solo travelers. “Very privileged take, but BluSmart was the only service that felt secure enough that one could doze off by mistake and not wake up to regret it. Clean cabs with the surety of turning up, come what may. Generational wealth ka scope tha. All gone for a Camellias flat,” she posted, taking a swipe at the founders’ alleged misuse of company funds.
For frequent fliers, especially those taking late-night or early-morning flights, BluSmart had become the go-to solution to reassure concerned parents. One user wrote, “My parents have safety concerns. BluSmart was the only way I could convince them that I’m safe taking a late-night flight from Delhi. Now, I don’t know how I’ll explain it.”
The abrupt disappearance of BluSmart’s services appears to be linked to a major regulatory action. The Securities and Exchange Board of India (SEBI) has issued an interim order against BluSmart’s parent company, Gensol Engineering Ltd., alleging financial mismanagement by founders Anmol Singh Jaggi and Puneet Singh Jaggi. The order claims that government-backed electric vehicle (EV) funds worth ₹200 crore were misused. While the company had committed to delivering 6,400 electric vehicles, only 4,704 were actually deployed. SEBI alleges the remaining funds were spent on luxury personal purchases, including premium real estate.
This sudden collapse of service and the controversy around it have left a vacuum in India’s urban mobility ecosystem. For users who trusted BluSmart not just for transport but also for peace of mind, the question now is: “What next?”
